Good Night Noosa
...everyone deserves a good night sleep
Good Night Noosa
airbnb owners contact service
Services
Registered complaint contact for Airbnb owners with Noosa Shire Council
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Respond and resolve complaints from Councils' 24-hour Hotline
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Liase with Council STA team regarding complaints
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Report complaint details to Airbnb manager
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After Hours Support and 24/7 Support
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Full Time or 60 days per year
Noosa Airbnb Local Law
Noosa Council introduced a local law for 'Short Term Letting (STL) and Home Hosted Accommodation in February 2022.
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Council's aim is to reduce problems that affect the amenity of residents; key issues include noise, light spill, poor guest behaviour, parking, dogs barking, waste...
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The local law requires all STL property hosts to supply a contact available 24 hours located within 20km of the property to respond, to complaints within 30 minutes.
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Maximum of two contacts can be provided, allowing for both daytime and after-hours contact, or you can supply a single 24-hour contact.
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Fines and loss of Short Term Letting Registration can result from breaches of Noosa's STL local law.
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For links to Council requirements, forms and supporting information, visit our 'Resources' page.
Local Support
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Located in Noosaville, Good Night Noosa is owned by long-time locals Craig 'Chicko' Vella and Andrew McCarthy.
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Registered Airbnb Noosa Council Complaint Contact for hundreds of Noosa Short Term Let properties on an after-hours and 24-hour basis.
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Excellent relationship with Noosa Council's STL team, developed throught the positive resolution of hundreds of complaints using our Complaint Resolution Process.
Good Night Noosa's is the best insurance for your property's STL registration. Our job is to simplify your compliance with Noosa's STL Law.
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Waking at 2 am to resolve a rowdy party is no fun!
Good Night Noosa ensures you a Good Night's Sleep!
DIY 24hr Contact ?
Reasons not to be the 24-hour contact
You may save a few tax-deductible dollars, but:
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Do you want to be the one:
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always on call?
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unable to have a relaxing evening drink?
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waking for complaints at all hours of the night?
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knocking on doors after midnight?
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asking revellers to go inside and tone things down?
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waking guests only to find out it's a false complaint?
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asking passionate football fans to quieten it down?
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resolving conflict with drunk guests?
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dealing with an unapproved party or wake?
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How effective will you be the next day?
When do you take holidays?
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Are you willing to risk your property STL Registration by failing to respond to a hotline complaint?
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Our job is to let you relax and get a Good Night's Sleep!
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Services and Pricing
Council Contact Registration
Single Airbnb Property Hosts
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After-Hours Contact $1.99 a day
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24-Hour Contact $2.99 a day
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60 day STL Registration
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$243 after-hours and $363 24-hour
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Multiple Airbnb Property Hosts
Contact us regarding multiple property rates
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Craig 0409 274 788
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Andrew 0418 887 540​
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Physical Property Calls
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Complaint Resolution call outs: $85
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After Hours Support and Repairs: Agreed Rate
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All prices include GST
Resources and Links
NOOSA SHIRE COUNCIL
Short Stay Local Law Information
Short Stay & Home Hosted Accommodation Local Law (No.1)
Short Stay Letting Information
Short-Term Accommodation Guide
Guide to Good Management of Short Stay Letting
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Choosing your Hotline Contact - p3
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Mitigating Residential Amenity Impacts - p6-9
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Councils Guest Code of Conduct
Signage Requirement STL Property
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Short Stay Application Information
Short Stay Letting Application Form
Changes to Short Stay Letting Approval Form
